Maintenance Reporting Guideline

The following guideline is an escalation of steps for completing and or resolving maintenance issues for tenants residence or their building.

Vital Services:  "vital service" means fuel, electricity, gas, hot water, water and heat!  
If you lack any of these; call your:
1) Resident Manager # in lobby  
2) Property Management 519 850-8503  
3) Regional Manager - Dipyendu Chaudhuri - 519-451-3339 ext1 Email: dchaudhuri@northviewreit.com

Lack of response or service then call City of London By-Laws Enforcement: Register a Complaint

                 Phone: 519-661-4660                 Fax: 519-963-5080                 E-mail: enforcement@london.ca


After Hours Emergency: 1-844-556-6784

Animal Services: 519 661-2500 #7368

Maintenance Request Procedure:

1.  Complete a Maintenance Request Form available in each buildings Resident Manager, or at the Property Managers Office at 654 Kipps Lane.

2. If you do not receive a response or visit from your building staff within 48 hours please contact:

    1) Resident Manager # in lobby
    2) Property Management 519 850-8503
    3)Regional Manager - Dipyendu Chaudhuri - 519-451-3339 ext1  Email: dchaudhuri@northviewreit.com

3.  London Property Standards & Vital Services  Review these standards and if your building fails to meet these without satisfactory results above then contact London Enforcement at:

Phone: 519-661-4660

Fax: 519-963-5080

E-mail: enforcement@london.ca

4.  If you're still not satisfied with the results or response after a reasonable period of time or your situation is critical with no resolve - Document your contacts information and situation and call the Landlord and Tenant Boards "Investigations & Enforcement Unit" at 1-888-772-9277.  Landlord & Tenant Board - Maintenance and Repairs standards protects the tenant and provides you the provision to submit a claim against the Landlord as an individual or group using these forms Specific Complaints and Guide or Tenant Applications.

*Remember that this new association is not staffed on a full time basis, and requires your involvement and support in order to be effective.  So please continue to update and comment to your concerns.  We value your input as we continue to support one another.  Good luck on this issue and please provide feedback on your contacts and results on our facebook page!